Privacy Policy

Last Updated: November 26, 2025

Introduction

Blue Ridge Custom Co ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our custom vinyl printing services and online platform.

Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name and contact information (email address, phone number, shipping address)
• Payment information (processed securely through Square)
• Order details and preferences
• Design files and custom artwork you provide for printing

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and services
• Improve our products and services
• Send promotional materials (with your consent)
• Comply with legal obligations
• Detect and prevent fraud

Facebook Marketing

We may use Facebook's advertising platform to reach potential customers. When we run Facebook ads:

• We do not share your personal information with Facebook beyond what Facebook already collects through its platform
• Facebook may use cookies and similar technologies to serve you relevant ads
• You can control ad preferences in your Facebook settings
• We may use Facebook's Custom Audiences feature to show ads to people who have visited our website

Third-Party Services

We use the following third-party services that may collect information:

• Square: Payment processing (subject to Square's Privacy Policy)
• Facebook/Meta: Advertising and marketing (subject to Meta's Privacy Policy)
• Shopify: E-commerce platform (subject to Shopify's Privacy Policy)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for accounting and tax purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Object to processing of your personal information

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and shared
• The right to delete personal information (subject to certain exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

© 2025 Blue Ridge Custom Co. All rights reserved.